Unlock the wealth in your business
10 things you ‘could’ do today (numbers 1 - 5)
Number 1
‘Do Something and Do It Now’
Find any excuse to send a communication about anything to your customers – the only condition is – you do it right now. It can be a mailing, email, phone calls – anything. But action it IMMEDIATELY. This strategy is designed for those of us who are just too good at planning. Sure, you’ll send something to your customers when you’ve created the ideal offer, with the ideal brochure for the ideal product – and of course this will all have to wait until you’re far less busy doing XYZ.
The ‘do anything but do it now approach’ addresses the simple but ridiculously profitable fact that even if you send your customers an email telling them what a great/bad day you’re having (you choose) it will remind a percentage of them that they meant to get in touch with you and within minutes they’ll be wanting to spend money with you again.
Number 2
‘The Compelling Offer’
If you’re looking for an easy, cheap, quick way to keep in your customers’ minds, send them a postcard with a compelling Offer. This is for an easy, cheap, quick way to bring in some serious additional revenue, spend an hour or so writing a postcard – send it - then think of another eleven one for each month of the next year.
Number 3
‘Phone Ten Customers’
Clear one hour off your schedule and call ten customers. Don’t try to sell them anything. Tell them you’re just calling to thank them for their custom and see how they are. Now is a good time. Expect them to be pleasantly surprised and maybe even stunned. Expect at least two of the ten to try to spend more money with you (that figure may be as high as eight or nine.) When you put down the phone on caller number ten, do a rough estimate on what that will do for your income. Then work out what it would do for your business if someone was doing that every week, of every year, forever.
Number 4
‘The Unexpected Gift Approach’
Send your best customers an unexpected gift, Just because you can… please be sure of their policy on gifts.
Number 5
‘Ask yourself this Question’
What’s the one piece of knowledge or expertise you have about your business that your customers would be most interested to know about. It could be some knowledge that saves them money, makes their life easier or maybe just makes them smile. Once you’ve decided, write a personal email and send it to your best customers. Ideally automate the process using an autoresponder. Sometimes, the best customer communications don’t sell anything.
That's the first five for you to digest. If you want to do more, you can download the next five here.









